for NetZero, AOL, Real, ESPN, or any other online service, you should read this PC World article. It’s rather distressing what some services will do to keep you from canceling. I mention this article especially because I know that many readers of this blog are stingy, tight-fisted cheapskates and they may not realize that sometimes you pay more for “free” than for an honest service.
It wasn’t online, but trying to cancell out AT&T (now Cingulair) cell phone was a nightmare. Month after month we would be double billed, our bill double charged, the bill randomly wrong, or never sent (In one month, we did not get a bill, and when we called to get one sent we were told we had a balance well over 3 times the regular ammount. Why? Two calls at exactly 99 min. to numbers we did not recognise – but were cleverly in the same area code we call a lot. Oh, and if we did not pay it that day our service would be cancelled and we would be charged a 70 dollar fee for each phone.). So we tried to cancell. I called and had them cancell the account. We quit using the phones – in fact, we transferred our numbers to another service. The next month we recieved a bill – with no calls on it- for the regular ammount. I called to complain, and at first they would only reduce it, but when I told them we had been using the other service, they took the charges off. It was horrible. We have Verizon now and we like it a lot. Immagine, a bill that is always correct!! Companies are getting so sloppy and downright belligerent with how they deal with customers. We always pour over our bills because more likely than not, one or more of them are wrong somehow.
stingy, tight-fisted cheapskates?
You’re not naming names, are you?